Store Policies
Customer Care
At Brannerton Farms, we treat every customer like family — two-legged and four-legged alike. Whether you're shopping for your pet, yourself, or a special gift, we’re here to make your experience easy, personal, and enjoyable from start to finish.
🧵 Handmade with Heart
Most of our items are handmade in small batches with care and attention to detail. That means each piece is just a little bit special — and sometimes that also means things take a little more time. But we promise, it’s worth the wait.
📦 Order Questions or Concerns?
If you ever have a question about your order, something doesn’t seem quite right, or you just need help, don’t hesitate to reach out! We’re real people on the other side of the screen, and we genuinely want to make things right.
Email us anytime at brannertonfarms@gmail.com
We typically respond within 24-48 business hours.
📬 Shipping Info
We process all orders within 1–2 business days before they ship. Estimated delivery times are shown at checkout. You’ll get a tracking number as soon as your order ships so you can follow it every step of the way.
💬 Communication
We’ll keep you in the loop about your order from the moment you purchase to the moment it arrives. And if you ever need to chat with us — before, during, or after your order — we’re just an email away.
🛍️ Custom Requests
Looking for a custom size, gift message, or something special for your pet? We love making things personal. Send us a message and we’ll see what we can do!
Privacy & Safety
Privacy Policy
Effective Date: April 7, 2025
Brannerton Farms, LLC (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.brannerton.com (“the Site”).
1. Information We Collect
We collect the following types of personal information when you interact with our Site:
- Contact Information: Name, email address, phone number, shipping and billing address
- Payment Information: Payment details through trusted payment processors (Wix Payments, Afterpay, Google Pay, Apple Pay, PayPal)
- Account Information: Login details if you choose to log in via Facebook or Google
- Browsing Behavior: Data collected via cookies and tracking technologies, including your IP address, browser type, time zone, and browsing activity on our site
2. How We Collect Information
Your personal information is collected when you:
- Make a purchase or attempt to make a purchase through our checkout
- Subscribe to our emails or newsletters
- Submit a message through our contact form
- Browse the Site (via cookies and analytics)
3. Cookies and Analytics
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. This includes tools like Google Analytics, which help us understand how customers use the Site.
You can manage or disable cookies through your browser settings, although this may affect your experience on our website.
4. How We Use Your Information
We use the information collected to:
- Fulfill and ship your orders
- Process payments securely
- Communicate with you about your order
- Respond to customer service inquiries
- Send marketing emails (only if you opt-in)
- Improve our website’s performance and user experience
- Prevent fraud and maintain site security
5. How We Share Information
We do not sell your personal information. We only share data with trusted third parties to help us operate our business:
- Payment processors: Wix Payments, PayPal, Afterpay, Google Pay, Apple Pay
- Shipping carriers: USPS and other delivery services used to fulfill orders
- Analytics providers: Google Analytics
- Email and newsletter services (if subscribed)
All third parties are required to protect your data and may only use it for the purposes specified above.
6. User Rights and Control
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent from marketing emails or newsletters at any time by clicking "unsubscribe" or contacting us directly
- Request information about the data we hold on you
To exercise any of these rights, please contact us at: hello@brannerton.com
7. Data Security
We take your privacy seriously and implement reasonable measures to protect your information from unauthorized access, disclosure, or misuse.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 13, and we do not knowingly collect data from children.
9. U.S.-Based Business
Brannerton Farms, LLC is located in Verona, Virginia, United States. We do not offer international shipping or market to customers outside the U.S.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. The latest version will always be available on our website with the date updated above.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Brannerton Farms, LLC
Verona, Virginia, USA
brannertonfarms@gmail.com
www.brannerton.com
Terms & Conditions
Terms and Conditions
Effective Date: April 7, 2025
Welcome to www.brannerton.com (the "Site"). These Terms and Conditions ("Terms") govern your use of the Site and any purchases made through it. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Order Acceptance and Cancellation
We reserve the right to refuse or cancel any order for any reason, including errors in product information or suspicion of fraudulent activity. If your order is canceled, we will notify you and issue a full refund if payment has already been processed.
2. Returns & Exchanges
- Chosen with Love Collection: Return policies for these items are determined by the original vendor and listed on each product page. Please review the vendor’s Return & Exchange Policy before purchasing.
- Brannerton Farms Items: These items are handmade. Returns and exchanges are handled on a case-by-case basis. Please contact us directly at brannertonfarms@gmail.com to initiate a return inquiry.
3. Shipping and Delivery
All items have a standard 1–2 business day processing time before shipping. Estimated delivery times are displayed at checkout. We are not responsible for delays caused by shipping carriers or incorrect shipping information provided by the customer.
4. Use of Website
By using this Site, you agree not to misuse its content or functionality. You may not engage in illegal activities, attempt to access restricted areas, or use the Site in any way that could harm Brannerton Farms, LLC or its users.
5. Age Restrictions
You must be at least 18 years old to make a purchase on our website.
6. Intellectual Property
All content on this Site — including images, product descriptions, logos, and branding — is the intellectual property of Brannerton Farms, LLC. You may not reproduce, copy, or distribute any materials from the Site without express written permission.
7. Limitation of Liability
Brannerton Farms, LLC is not liable for any damages or injuries caused by the misuse of our products. Products must be used only as described. We are also not responsible for technical issues, temporary unavailability of the Site, or loss of data.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law principles.
9. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page, and your continued use of the Site after any updates constitutes your acceptance of the revised Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at:
Brannerton Farms, LLC
Verona, Virginia, USA
brannertonfarms@gmail.com
www.brannerton.com
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments