FAQ

At Brannerton Farms, each item is carefully handcrafted or thoughtfully curated. From our handmade pet accessories to our unique wax melts, every product reflects our love for quality and craftsmanship. Our designs are inspired by our beloved pets, personal experiences, and memories, making each piece one-of-a-kind. Whether it's a bowtie for your furry friend or a handpoured wax melt, you can trust that it’s made with care.

We provide specific care instructions for each item to help you keep them looking their best: Bowties, Flower Collar Accessories, and Bandanas: Spot clean with a damp cloth as needed, or gently hand wash in cold water. Lay flat to dry. Avoid machine washing or tumble drying. Wax Melts: Read and follow the instructions provided with your warmer. Always ensure the warmer is used safely to prevent injury. Please feel free to reach out to us with any additional questions or concerns.

While most of our products are handmade at Brannerton Farms, the Chosen with Love: Curated Collection features carefully selected items from other makers and suppliers. These pieces are handpicked for their uniqueness, quality, and charm, and while they are not crafted in our home, they align with our values and style. *The items in this collection are shipped directly from the supplier, and shipping costs are included in the price. Their return policies are also listed on each individual item description. These products add an extra touch of variety to our shop, complementing our handmade offerings.

We’ve made sizing easy with clear guidelines for each product: Bowties: Sizes range from Extra Small to Extra Large, perfect for both dogs and cats. You can find the exact measurements on each product page. Bandanas: Whether you’re choosing a Snap or Slide-On bandana, our sizes range from Extra Small to Extra Large, designed for a comfortable, secure fit. Flower Collar Accessories: Available in Small, Medium, and Large sizes to suit different collar widths. Be sure to refer to the specific size charts on each product page for more details.

We want you to love your Brannerton Farms products! Due to the nature of our handmade items, we do not offer refunds. However, if for any reason you're not completely satisfied with your order, please reach out to us directly. We’re committed to ensuring our customers are happy and will do our best to work with you to resolve any issues. Our goal is to provide you with quality products that bring joy to you and your furry friends. Simply contact us via our Contact Us page, and we’ll be happy to assist you.

Currently, we only offer domestic shipping within the United States. We’re excited to expand in the future and will update our shipping options when that happens.

We are happy to accommodate specific requests for product colors, fragrances or patterns whenever possible. Reach out to us via our contact page, and we’ll see what we can do!

Yes, we do offer wholesale pricing! If you’re interested in carrying Brannerton Farms products in your store or shop, please reach out to us through our contact page. We’d love to discuss the possibilities and provide you with pricing and order details.

We are always excited to collaborate with like-minded creators! If you’re interested in becoming a vendor on Brannerton Farms, please contact us with more details about your products. We’ll review your inquiry and get back to you as soon as possible to explore potential partnership opportunities.